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The CTB Quality Standard

CTB Quality Standard

The CTB Quality Standard for the Recreational Diving Industry on Curacao

CTB is committed to making every visit to Curaçao a unique experience, providing the information necessary to enjoy a great vacation. In line with this objective CTB has introduced the CTB Quality Standard for the Recreational Diving Industry.

The Standard is accompanied by the CTB Quality Label, a visual logo to identify professional establishments and to recognize and encourage quality and safety precautions.

InnovatieCentrum Curaçao

The CTB Quality Standard and its Audit Program was, by order of CTB, developed and executed by InnovatieCentrum Curaçao (ICC). ICC, founded in 1991, is the National Agency for innovation in Curaçao. ICC has the mission, knowledge and experience to inform, encourage, and support Small and Medium- sized Enterprises, in order to promote creativity and innovative activities.
Over the past 20 years ICC has guided many businesses towards certification, such as ISO 9001, ISO 14001 and NEN1010, promoting quality management and international competitiveness. As of 1st of July 2014, ICC and Stimul-it have merged into a new organization Curacao Institute & Technology Institute (CITI).

ISO 24803

Standardization is important for services and activities such as scuba diving, for which training, maintenance of equipment, and safety management procedures are essential for the participants to be able to carry out the activity safely. The CTB Quality Standard for recreational scuba diving providers is based on the internationally recognized ISO 24803 Standard. The CTB Quality Standard recognizes the businesses that have made the commitment and investment to professionally and safely run their operations. Those who successfully completed the audit program are recognized by the CTB Quality Label.

Eligibility Criteria

The CTB Quality Standard for Recreational Scuba Diving specifies three areas of services provision:
- Training and education
 - Organized diving for certified divers
 - Rental of diving equipment

All service providers that were registered at the Chamber of Commerce and that provide one or more of the services above were approached to participate in the Audit Program of 2014.
The CTB Quality Standard is divided into the following five sections:

1. The service provider

The entity must have the required legal documents, including a proof of registration at the Chamber of Commerce, an establishment permit and approval for usage of the business premises.
The service provider must be located in an area zoned for business (if applicable) with a publicly accessible storefront maintaining business hours of at least 20 hours per week and must have a professional business image.

2. Information prior service provision and risk assessment

The entity must provide their clients with proper information about the services provided and course procedures and all students should fill in a medical history questionnaire.
Further the dive center should provide proper safety briefings.

3. Equipment regulations

The dive center should follow procedures that ensure that only certified clients can rent diving equipment. Diving equipment should be maintained and inspected on a regular basis and  must be certified by a qualified agency.

4. Staff documentation

This part requires that each dive centers employs at least one Open Water Scuba Instructor and that only an Open Water Scuba Instructor is allowed to supervise student divers. The minimum requirement to supervise certified divers is Dive master. The service provider must have medical insurance to cover all staff members and dive accidents should be covered by a liability insurance company. 

All dive guides and instructors should be CPR/EFR providers and there should always be a certified CPR/EFR provider present at the premises.

5. Transportation and emergency equipment

This part includes the requirement to always have the following safety equipment near at hand during diving activities:
 - O2 kit
 - First aid kit
 - Phone or VHF radio
 - Visible emergency plan
 - Life vest
 - Dive flag/dive buoy

Further all means of transportation to or from dive locations should be insured and they should be inspected by the designated authorities.